9bbdd Privacy Policy: How We Handle Your Information
9bbdd collects and uses your account data only for the purposes described in this policy — managing your wallet, processing transactions through bKash or Bank Transfer, and keeping your account secure. Access to our platform depends on your local law and eligible regions, and this policy applies wherever that access is permitted.
Account data protection
bKash and Bank Transfer transaction records
Your right to review and correct
Contact route for data queries
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the information needed to run it: your registration details, login activity, and the transaction records created each time you use bKash or Bank Transfer to fund or withdraw from your wallet. We also collect technical data — device type, browser version, IP address — to keep the account session stable and to detect unusual activity. We do not sell your personal data to third parties. Where we share data, it is with payment processors handling your bKash deposit or Bank Transfer instruction, and with infrastructure providers who store account records on our behalf under confidentiality obligations. We keep transaction records for as long as your account is active and for a further period required by applicable rules in the regions where we operate. If your account is closed, we retain only the minimum data needed to satisfy those obligations, then delete the rest. You can ask us at any time what data we hold on your account and request a correction if something is wrong. Availability of this service depends on your local law and the eligible region your account falls under.
bKash deposit records
Bank Transfer transaction logs
Account login history
Device and browser session data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers data we collect and process directly through your 9bbdd account. It does not extend to third-party services you reach through links on our site, and it does not govern the data practices of payment networks such as bKash or Bank Transfer — those are subject to their own published policies. Understanding the boundary helps you know where to direct a question.
Account Access
Any data collected when you log in, update your profile or change your account password is covered by this policy. We process this data to verify your identity and keep your session secure across mobile and desktop.
Transaction Records
bKash and Bank Transfer instructions you send through your wallet generate a transaction record that sits in your account history. That record — amount, method, timestamp — is covered by this policy and is visible to you in the signed-in area.
Site Content
Pages you browse on our site, game categories you open and lobby sections you visit may generate anonymised usage data. We use this to improve navigation — not to profile you personally or share identifiable browsing data with advertisers.
Third-Party Services
Links to payment networks, game studio support pages or external verification tools are outside this policy's scope. Once you leave our domain, the destination site's own data practices apply. Check those sites directly for their policies.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
Your rights under this policy are real and accessible — not buried in a form queue. If you want to review what data we hold, open your account settings page; your transaction history, registered details and communication preferences are all visible there. Seeing a bKash deposit listed incorrectly or a Bank Transfer record with a wrong amount? You can raise a correction request directly through the support route shown in your account. If you want to update the contact details tied to your account — email address, linked phone number — do that from the profile section while signed in. For anything this policy covers that you cannot resolve through self-service, our support team handles data queries through the contact path listed in the Support section below. Where local law in your eligible region grants additional rights — such as data portability or deletion — we will honour those on written request. Response times depend on the complexity of the request and the applicable rules for your region.
Review Your Records
Sign in and open your account history to see transaction records, login timestamps and the details we hold. bKash and Bank Transfer entries are itemised separately so you can match them against your wallet receipts.
Correct Account Details
If a registered detail is wrong — name spelling, contact number, linked wallet — update it from your profile settings or ask support to amend it. We will confirm the change once the update is processed on our side.
Raise a Data Query
Questions about what data we hold, why we hold it, or how long we keep it can be sent through the support route in your account. We will respond with the specific detail for your account, not a generic reply.
Request Deletion or Portability
Where your local law and eligible region permit it, you can request that we delete your data or provide a copy. Submit the request in writing through our support contact path; we will confirm scope and timeline after reviewing the applicable rules.
CONTACT PATHS
How to Reach Us About This Policy
If your question about data handling, transaction records or account privacy cannot be resolved through your account settings, use one of the contact routes below. We handle data queries separately from general account support so your request reaches the right team. Availability depends on local law and the eligible region your account is registered under.
Account Support Chat
Open the chat window from your signed-in account page to raise a data or privacy question. Describe the specific record or detail you are asking about and our team will respond with account-specific information.
Email Data Queries
For written data requests — correction, deletion or portability — send an email through the address published in your account's Help section. Include your registered account ID and the nature of the request so we can locate your records.
In-Account Help Centre
The Help Centre accessible from your account menu contains published answers on data retention, cookie use and how to read your transaction history. Check there first — many questions about bKash deposit records and Bank Transfer logs are answered without needing to contact the team.
DATA HANDLING DETAIL
How We Protect and Manage the Data We Hold
Keeping your account data secure is an operational requirement, not an afterthought. Here is how we approach each area of data handling on this platform — from the cookie layer to how long we keep your bKash payment records.
Cookies and Session Data
We use session cookies to keep you signed in across pages and preference cookies to remember your last lobby position. We do not use cookies to track you across unrelated sites. You can manage cookie preferences from your browser settings at any time without affecting your account data.
Account Security
Login activity is monitored for unusual patterns — unexpected locations, repeated failed attempts, device changes. If something looks off, we flag it before it becomes a problem. Your password is stored in hashed form; we never hold it in plain text and support staff cannot see it.
Retention and Deletion
Transaction records, including bKash deposits and Bank Transfer logs, are kept for the period required under the rules applicable to your eligible region. Once that period ends for a closed account, records are deleted. Active accounts retain full history in the signed-in area.
Requesting Changes
To request an amendment, deletion or copy of your data, contact us through the published support route in your account. We will confirm the request in writing, state the timeline and let you know if any part is outside what local law allows for your region.
POLICY QUESTIONS
Privacy Policy: Questions We Get Asked
These are the questions we hear most often from account holders asking about how their data is handled, where their payment records go and what they can do if something looks wrong.
What personal data does 9bbdd collect when I open an account?
We collect your registration details, login activity and the transaction records generated by your bKash or Bank Transfer instructions. We also collect device and browser session data to keep your account secure. We do not collect data beyond what is needed to run your account.
Can I see my bKash deposit history in my account?
Yes. Every bKash deposit and Bank Transfer instruction creates a record visible in your signed-in account history. Each entry shows the method, amount and timestamp. If a record looks incorrect, raise it through the support contact route in your account and we will check against our payment logs.
Does 9bbdd share my data with third parties?
We share data only with payment processors handling your bKash or Bank Transfer transactions and with infrastructure providers who store account records under confidentiality obligations. We do not sell your personal data. Third-party game studios accessible from our lobby do not receive your personal account details.
How long do you keep my account and transaction data?
We keep your data for as long as your account is active and for a further period required by the rules applicable to your eligible region. After a closed account passes the required retention period, we delete the data. The exact period depends on local law and the region your account is registered under.
How do I request a correction to data held on my account?
Open your profile settings while signed in to update most details directly. For records you cannot edit yourself — such as a transaction entry — contact us through the support chat or email route published in your account's Help section. We confirm all corrections in writing once processed.
What happens to my data if I close my account?
When your account is closed, we retain only the minimum data required by the rules for your eligible region, then delete the rest. You can request confirmation of what is retained and for how long by contacting us through the published support route. Availability of deletion depends on local law.
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